Return Policy

We would like to mention that all our products are purely handmade by traditional artisans in rural India, resulting in unique products. Since, the crafts are made by hand, it is very natural that they may slightly differ from each other in terms of shape, size, color and finish which actually enhance their beauty and bring out the uniqueness of the piece you receive. Minor scratches are part of handcrafted items.

Your order is eligible for return or replacement only if it meets the following criteria:

1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
2. If the product you receive has a genuine quality or manufacturing defect.
3. If the product got damaged in transit

If your purchase meets our return criteria as stated above, please email us within 72 hours of delivery with the following information:

1. Order number
2. Specify the reason for the return in case of damaged, defective or incorrect product
3. In any case of return you need to send us uncut unboxing video showing 360 degree of the package at [email protected]

Return Process

The return pick up will be arranged by us within 4-5 working days from the same address to which the product was shipped. Please keep the Product in its original packaging and seal it well and send it across. Please ensure that the product is in unused condition, not damaged and all the tags, invoice slips are intact at the time of return.

Refund and Replacement Process

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify and thereafter process your refund, a credit of the paid amount will reflect in the original mode of payment within 14 working days. In case of COD (Cash on Delivery) order, the refund will be made only through Bank Transfer and will be exclusive of the COD charge of Rs 40.

Contact Us

If you have any questions on how to return your item to us, contact us at:

– Email: [email protected]
– Whatsapp: +91 9474304309